SupportIf gambling is causing harm, call GamCare free on 0808 8020 133, 24 hours, or visit gamcare.org.uk. GamStop.co.uk
UK 2026 · Consumer information

When a loved one is playing outside GamStop

You are almost certainly here because of somebody else. A son, a partner, a parent, a sibling, an adult child, a close friend who has slipped past their GamStop and started to open accounts at places you have never heard of.

  • 18+
  • Independent
  • No operator partnerships
  • UK-focused

Key facts at a glance

Regulator
UK Gambling Commission
Scheme
GamStop, voluntary, binding once active
Min period
6 months, 1 year or 5 years
Post-expiry cool-off
24 hours
Helpline
GamCare 0808 8020 133
Legal age
18

The Gambling Commission remit ends at the border of UKGC-licensed operators. Offshore sites offering remote gambling to UK customers without a licence commit an offence under the Gambling Act 2005.

UK Gambling Commission · · · gamblingcommission.gov.uk

What this site covers

Six chapters, each opening the topic and linking to the full page.

  1. Chapter 01

    GamStop explained

    GamStop is the national self-exclusion register for remote gambling in Great Britain, run as a not-for-profit and integrated into the licensing conditions that every UK Gambling Commission licensee has to meet. When somebody signs up, their identity is checked against the details the operators already hold, and a technical block is applied across the whole licensed estate.

    Read the full chapter →

  2. Chapter 02

    The legal position

    The short answer, and the one many carers arrive with in a state of quiet panic, is that it is not a criminal offence for a UK adult to place a bet at an offshore gambling site. The Gambling Act 2005 as amended is unusual in that it sets the criminal responsibility on the supply side of the transaction rather than the demand side.

    Read the full chapter →

  3. Chapter 03

    The risks explained

    The absence of UK Gambling Commission oversight at an offshore site sounds abstract until it lands in the household. On a good day it means nothing changes; the play goes on, the deposits move, the account looks like any other account.

    Read the full chapter →

  4. Chapter 04

    Payments and checks

    The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, as amended by the 2019, 2022 and later statutory instruments, sit under the fourth, fifth and sixth EU AML directives and remain in force in the UK after the transition period. The regulations require banks, e-money firms, crypto-asset businesses, and gambling operators licensed by the UKGC to identify their customers, verify the source of funds where the risk warrants, and file a Suspicious Activity Report with the National Crime Agency when a transaction fits a defined pattern.

    Read the full chapter →

  5. Chapter 05

    Coming off GamStop

    This page exists because families arrive at the end of a GamStop period without a clear sense of what the ending is meant to look like, and without a clear sense of what the household can do to hold the moment steady. It is written to give a carer a plain description of the official process, the safeguards that sit within it, and the very small number of decisions that fall to the person on the block.

    Read the full chapter →

  6. Chapter 06

    Getting support

    The National Gambling Helpline is answered by GamCare on 0808 8020 133, and it is free from UK landlines and mobile phones, twenty-four hours a day, every day of the year. The advisors are trained in motivational interviewing and in listening well, and a significant share of every shift is family calls.

    Read the full chapter →

Who writes and who reviews

M

Miriam Whitby

Author

Miriam Whitby has written for family-support publications and community mental-health charities for close to two decades. Her work sits at the intersection of practical guidance and lived experience, and she has run peer groups for partners of people affected by addictive behaviours, sat on the editorial board of a national carers' network, and edited a series of plain-English guides on debt, mental health and family caring for readers who did not want to be spoken down to.

J

Jane Cotter

Reviewer, family therapist, BACP Registered

Jane Cotter is a family therapist registered with the British Association for Counselling and Psychotherapy, and she reviews every page on The Carer's Room before it goes live. Her practice has for many years included work with families affected by problem gambling, and she brings the same non-judgemental frame to this editorial role that she brings into her consulting room.